COVID-19 Policy
As cases of Coronavirus continue in Maryland, we wanted to notify our clients of Waypoint’s plans and information.
We are offering services in person and via telehealth. Each provider is different; therefore, it is important to communicate your needs/wants with your provider and discuss what is best for you and your treatment.
For in-person visits, masks are now optional but encouraged for unvaccinated individuals or those that are at high risk.
For telehealth sessions we use confidential, HIPAA compliant video software that allows us to “meet” virtually. Ideally, you will need to make sure you are in a quiet, confidential space for therapy. If there are technical issues with the video platform during the time of your appointment, your clinician will reach out by telephone. If you have any questions on how to access/use the software, please email Ashley and she will forward you instructions: aellis@waypointwellnesscenter.com.
Please let us know if you have any questions or concerns.
Continue to take care of yourself.
Cancellation/No-Show Policy
If you need to cancel your appointment, you may cancel through the client portal or send your provider an email. Email addresses are listed on the provider bio pages. If it is less than 24 hours before your appointment, you need to contact your provider directly by email or via message in the client portal. Please do not leave a voice mail as your provider may not receive it in time.
A fee of $150 for therapists or the full cost of the appointment for prescribers will be charged for all missed appointments and late cancellations. We require that you register a credit card with us on the client portal and your credit card will automatically be charged the following business day after a missed appointment.
A missed appointment is an appointment not cancelled during office hours (9:00 am – 4:00 pm) on the business day (Monday-Friday)before the scheduled appointment time, or in the case of a Monday appointment, not cancelled by the preceding Friday. If you arrive over 15 minutes after your appointment’s start time, it will be considered a missed appointment and you will be charged accordingly. Missed appointment fees cannot be billed to insurance, and they are billed directly to the responsible party to the credit card on file. Clinicians reserve the right to use and enforce clinician-specific attendance contracts as needed, which may result in changes to scheduling as well as termination of services.
Inclement Weather
In some cases of inclement weather, we may have to cancel or reschedule your appointment. If there is inclement weather (i.e., hurricane, snowstorm, ice storm under 34 degrees Farehenheit.) on the day of your appointment, please do the following:
- Check the website to see if the office will be closed. Even though the office may be open, your individual clinician may decide to cancel all appointments or switch to telehealth. Thus, you must ALSO check your email to see if you have been notified by your clinician. You will not receive a call to cancel your appointment. It is up to you to check the website AND email to confirm your appointment.
- In some cases, we may call/email you to request that you come in earlier or later than your scheduled time due to the weather.
- If your appointment is cancelled, every effort will be made to reschedule your appointment. Please email your provider or call the office at (410) 684-3806 to do so.
- If you need to cancel your in-person appointment due to inclement weather, you may cancel without a fee or switch to telehealth. Please email your clinician directly to do so. However, you must contact us at least three hours before your appointment to cancel. If you do not show up or call after your appointment time, you will be charged a missed appointment/late cancellation fee regardless of the weather.
- If you have any doubts or questions, contact your clinician!
Electronic Communication
While we understand the convenience of electronic communication, please do not communicate therapy related information via text messaging or email. These communications are not protected and cannot be guaranteed as private. If you should send these communications, please understand that there is a risk to a third party accessing your information. If you need to communicate with a clinician it is best to do so in person or through the HIPAA compliant messaging in the Client Portal.
Social Media
We do not accept “friend” requests or similar connections with clients, or their family members or friends, on social media. This is to protect your confidentiality and privacy. If you would like to “Like” our professional Facebook page or “Follow” us on Instagram or Pinterest, you may do so at your own risk. Please note that this is not a way to contact us, especially in an emergency.
If you would like your clinician to review your (or your child’s) social media interactions as part of our therapeutic work, please print what you would like us to review and bring it with you to session. Even if your or your child’s social media accounts are public, we will not examine them without your specific consent and direction.
Please note that any social media apps you use may seek to connect you with your clinician or with other visitors to our offices, through a “people you may know” or similar feature. We have no control over apps that may intrude on the privacy of your treatment in this way. If you would like to minimize the risk of others becoming aware of your connection to us or this office, please make use of the privacy controls available on your phone. Turning off a social media app’s ability to know your location, and refusing it access to your email account and the contacts and history in your phone, can help protect your privacy and confidentiality.
Good Faith Estimate
Under a new law, health care providers are required to give patients who don’t have insurance or are not using insurance for their care a “Good Faith Estimate” of the anticipated costs of care for medical items and services. You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency items or services provided by Waypoint Wellness Center.
This Good Faith Estimate shows the costs of items and services that are reasonably expected for your health care treatment. The Good Faith Estimate does not include any unknown or unexpected costs that may arise during treatment. You could be charged more if complications or special circumstances occur. The Good Faith Estimate only includes costs associated with anticipated treatment items and services, and does not include ancillary services, late or no show fees, or costs incurred from other medical providers (e.g., outside labs, pharmacies).
If you receive a bill that is at least $400 more than your Good Faith Estimate, you have the right to dispute the bill by contacting Waypoint Wellness Center. You can also initiate a dispute resolution process with the US Department of Health and Human Services. For questions or more information about the dispute process, visit www.cms.gov/nosurprises.